Support
Help and support
Fast help for active roadside requests, billing questions, safety concerns, customer accounts, and provider operations.
Need help now?
Contact Support
Email support@roadassistnow.com or call for urgent roadside, billing, account, privacy, or provider questions.
Separate support page
Active request help
Find your active tow or roadside visit with your order number or secure tracking link.
Live status
Start a new request
Need a tow, jump start, lockout help, tire help, fuel delivery, or winch-out?
Request help
Self-service support
Billing and payment help
Review saved cards, authorizations, cancellation fees, receipts, and refund paths.
Billing
Customer account help
Manage your profile, saved vehicles, payment methods, and request history.
Account
Provider support tools
Provider-side help for job status, documents, truck setup, earnings, and dispatch issues.
Providers
Privacy Policy
Review how account, vehicle, payment, precise location, dispatch, provider, device, and support data are handled.
Separate privacy page
Terms of Service
Read RoadAssistNow customer, provider, payment, cancellation, and platform terms.
Legal
Popular topics
Cancel or change a request
Cancellation timing, fee review, and receipt support
Provider safety
Verified drivers, documents, and shared live location
Payment authorization
How card authorization, capture, receipts, and refunds work